Return and Refund Policy

We value our customers and aim to provide a smooth, reliable, and satisfying online shopping experience in Pakistan. This Return and Refund Policy explains our process for product returns, refunds, damaged items, and incorrect orders.

1. Return Policy

Customers may request a return within 7 days of delivery if they receive a damaged, defective, or incorrect product. Eligible products must be unused and returned in their original packaging with all accessories and tags, where applicable.

2. Refund Policy

Once we receive and inspect the returned product, we will notify you about your refund approval. Approved refunds will be processed through the original payment method or another mutually agreed method. Processing times may vary depending on the payment provider.

3. Damaged or Incorrect Products

If your order arrives damaged, defective, or different from the product you ordered, please contact our customer support team within 7 days of delivery. Include your order number and clear photos or videos of the issue so we can assist you promptly.

4. Non-Returnable Products

Products that have been used, damaged through customer misuse, or returned without their original packaging may not qualify for a return or refund. Any additional exclusions will be communicated where applicable and will remain subject to applicable consumer protection laws.

5. Return Shipping Costs

If a return is caused by our error or a defective product, we will guide you through the return shipping process. For other eligible returns, the customer may be responsible for return shipping charges.

6. Order Cancellation

If you wish to cancel your order, please contact us as soon as possible. Cancellation requests may not be accepted once the order has been dispatched or delivered.

7. How to Request a Return or Refund

To request a product return or refund, contact us through our Shopify store's contact page or customer support email. Please provide your order number, reason for the request, and supporting photos if necessary.

8. Contact Information

For questions about our return policy, refund process, product exchange, or online shopping orders in Pakistan, please contact our customer support team through the contact details listed on our website.

We are committed to providing transparent customer service and a trustworthy online shopping experience. This policy is subject to applicable consumer protection laws in Pakistan.

Thank you for shopping with us!